Effective Date: July 2, 2023
Thank you for choosing PhotoBoothHQ.com for your selfie photo booth needs. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward and fair returns and refunds policy to ensure your satisfaction.
- Return Eligibility:
1.1 Timeframe: You may initiate a return within 30 days from the date of product delivery. After this period, returns will not be accepted.
1.2 Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. Any damage or signs of wear and tear may affect your eligibility for a refund.
- Initiating a Return:
To start the return process, please follow these steps:
2.1 Contact Customer Support: Please send an email to [email protected] with your order number and the reason for the return. Our customer support team will respond promptly and guide you through the process.
2.2 Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed.
- Return Shipping:
3.1 Shipping Costs: Return shipping costs will be the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
3.2 Packaging: Please ensure that the product is securely packed in its original packaging or suitable protective materials to prevent damage during transit.
3.3 Tracking: We recommend using a trackable shipping method to ensure the safe and timely return of the product. Photo Booth HQ is not liable for any lost or damaged returns.
- Inspection and Refund Process:
4.1 Product Inspection: Upon receiving the returned product, our team will inspect it to verify its condition and eligibility for a refund.
4.2 Refund Timeframe: Once the product is inspected and approved for a refund, we will process the refund to the original payment method within 5 business days.
4.3 Refund Amount: The refund amount will be the purchase price of the product minus any applicable fees or costs, such as return shipping fees, restocking fees, or damage fees (if applicable).
- Non-Returnable Items:
The following items are not eligible for returns or refunds:
- Customized or personalized photo booths
- Products that have been used, damaged, or altered
- Products returned without a valid RA number
- Customer Support:
For any questions or assistance with the returns and refunds process, please contact our customer support team at:
Email: [email protected]
Address: Photo Booth HQ, 12972 Kaitlyn Recce, El Paso, Texas 79938
We value your satisfaction and strive to provide the best service possible. If you have any concerns or issues with your purchase, please don’t hesitate to reach out to us, and we’ll be happy to assist you.
By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Refunds and Returns Policy.